Frequently Asked Questions

Payments

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

We do not accept check, COD, CashApp, or Venmo. 

Do you accept Sezzle?

Yes! We accept Sezzle & Shop Pay! Pay over time and get your item now. 

Every listing has the payment plan to let you know what you will be paying ahead of time. 

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. We also offer reward points for those that create accounts with us. 

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at customersupport@boundlesscreationsonline.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

***Due to USPS shipping delays, please allow a few extra business days for your order to arrive before contacting us.

What countries do you ship to?

We ship to most regions worldwide. We are not responsible for any VAT (taxes or duties) imposed once shipment is delivered to the specified country. If you have any questions, please reach out to us at customersupport@boundlesscreationsonline.com

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to your local shipping carrier of choice to check the postage fees for different destination countries. If your order value is more than $55, we provide free shipping within the U.S.

Can I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

We also offer Route protection & tracking through Shop.

Do you offer Free Shipping?

Yes! We offer Free Shipping on total cart orders above $55. 

Returns

Can I return an item?

We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at customersupport@boundlesscreationsonline.com

1. We do not accept returns on skin care products. We strive to have all ingredients listed on the website and product. Always do a patch test before use.

2. We have a 30 day guarantee for all sewn items outside of wear and tear. If, for any reason, you are not satisfied or something happens within those 30 days, please reach out to us at customersupport@boundlesscreationsonline.com

Can I exchange an item?

We do not offer exchanges with our products. If you are unhappy for any reason, please contact us at customersupport@boundlesscreationsonline.com

Products/Misc

Do you sell gift vouchers?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Boundless Gift Cards Here!

What all do you offer?

There are many things we offer on our website. From body care products that are all 100% natural to handmade bags. We even research designs and create tumblers, keychains, and T Shirts. You never know what we will come up with. 

Can you tell me more information about your products?

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at customersupport@boundlesscreationsonline.com

The product I want is out-of-stock, when will it be available?

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again. 

Rewards/Discounts/Freebies

Do you offer any discounts?

Yes! We offer a SMS sign up one time use 10% discount.

To receive this discount, sign up by texting: MYOWNBRAND at +16472498498

Do you offer any rewards?

We sure do! Please make sure to sign up on our website to accumulate points. These points can be turned in for monetary discounts. 

Be sure to click this button : 

Custom Items

Custom Order Information*

CUSTOM ORDER INFORMATION
Custom orders are the best way to showcase your unique self. Decide on the type of product you want, then customize to your hearts content. 
 
1.Fill out form on the listing to customize each aspect of your bag.
2. All bags come with waterproof canvas interior and one or both interior slip pocket & zippered pocket dependent on the bag.
3.  There are many available options for  your fabric choice. There is a note box for your ideas or if you can't find what you are looking for. We will reach out to you with what is available or we find. (Ensure email address is correct as that is how we will contact you regarding your fabric choice - non-inspired fabric only)
4. ***Please note: Turn around time for custom listings are 2-4 weeks. 
 
*WE CAN NOT GUARANTEE ON TIME DELIVERY WITH THE TURN AROUND TIME ON MOST ITEMS AFTER NOVEMBER 1ST WITH USPS ESPECIALLY.*

How do I choose fabric?

We have 4 listings of fabric on the Design My Own tab.

***If you are looking for book fabric, these are located within the listing of the bag of choice. 

Choose 1-2 (though 2 would be best in case your first choice is out of stock) and add them to your cart.

These fabric listings are free, but you will not be receiving just FABRIC. 

You must have a DMO handbag/pouch/wallet selected in your cart upon checkout. 

I don't see what I want?

We offer many different types of styles for custom items. Please check the "Design My Own" collection (tab) on the website.

If you still can't find a style that fits your needs, please email at customersupport@boundlesscreationsonline.com and we can work with you to find the perfect fit for you. 

Do you have a design fee?

Yes. Time is money and though we don't want to, there is a minimal design fee that go towards your custom item. 

For example: DMO style : $85, design fee: $25 = your total is still $85. You will pay the $25 up front and the rest after we settle on a design. This ensures us that you will still purchase after the time spent on researching your design. 

Can you help me with a design?

We normally work with other designers for our fabric/faux leather. If you have a special design in mind, contact us and we can work with you on getting it onto fabric/FL. 

You can also send us the picture you have.

Will you do more book fabric?

We plan on launches of large named authors 1 or 2 x's a year. If you don't see your author, reach out to us to see if it is scheduled. If not, then we can work with you on a custom item.